JM’ESTHETICS

Booking & Cancellation Policies Booking & Payments: All bookings must be online. A non-refundable deposit is required. Pay your remaining balance via Cash, Apple Pay, or Zelle to avoid a 3% credit card fee. Arrivals: Arrive 5–10 minutes early. There is a strict 10-minute grace period. Arriving 10+ minutes late results in cancellation and a 100% charge (+ 3% fee). Cancellations: 24-hour notice required. Cancellations under 24 hours, same-day cancellations, and no-shows will be charged 100% (+ 3% fee) to the card on file. SERVICE PREPARATION CHEAT SHEET DO's and DON'Ts (Before Appointment) BROW WAX • Arrive makeup-free (or with brows drawn on for reference). • Request "Tweeze Only" if you have sensitive skin. • Do NOT book if using Retinol, Accutane, antibiotics, AHA/BHAs, or if you have had a recent chemical peel/sunburn. LASHES & LASH LIFTS • Arrive with a completely bare, makeup-free face. • Remove eyelash extensions 3–5 days prior (for lifts). • No mascara, curlers, oils, or heavy creams on or around the eyes for 3 days prior. BODY WAXING (Brazilians) • Ensure hair is rice-grain length (2–3 weeks of growth). • Period-safe: Just wear a tampon or cup. • No shaving for 2–3 weeks prior. • No lotions, oils, or deodorant on the treatment area. FACIALS • Arrive with a clean, makeup-free face. • Stay hydrated and drink plenty of water. • Be ready to share your current skincare routine/medications. • Stop retinoids, AHAs, BHAs, and scrubs 3–5 days prior. • No waxing, threading, or shaving on the face for 5–7 days prior. • Avoid direct sun/tanning for 1 week prior.